Help and FAQ

Frequently Asked Questions (FAQ)

General Information

1. Who is DrugX?
DrugX is an online retailer specialising in premium supplements and wellness products sourced from trusted brands.

2. How can I contact DrugX?
You can reach us via email at drugx.sales01@outlook.com. Our business hours are Monday to Friday, 9:00 AM – 9:00 PM.

4. What age do I need to be to shop on DrugX?
You must be at least 18 years old or have parental/guardian consent.

Products and Availability

5. Are your products authentic?
Absolutely! All products on DrugX are sourced from verified brands, ensuring 100% authenticity.

6. What if a product is out of stock?
If an item is unavailable, you’ll be notified after purchase, and we’ll offer an alternative or process a refund.

7. Can I trust the product descriptions?
We strive for accuracy, but minor errors may occur. If you have questions, feel free to contact us for clarification.

Pricing and Payments

8. What payment methods do you accept?
We accept Visa, Visa Debit, Mastercard, American Express, Apple Pay, and Google Pay.

9. Are your prices inclusive of VAT?
Yes, all prices are displayed in GBP (£) and include VAT unless otherwise stated.

Orders and Cancellations

11. How will I know my order is confirmed?
You’ll receive an email confirmation once your order is placed.

12. Can I cancel or modify my order?
Orders can be cancelled or modified only if they haven’t been dispatched. Contact us as soon as possible at drugx.sales01@outlook.com.

Returns and Refunds

13. How do I return an item?
Contact us via email at drugx.sales01@outlook.com, and we’ll guide you through the return process. Items must be returned within 10 days of delivery, in their original condition, with a copy of your invoice or delivery note.

14. What if I receive a damaged item?
Notify us within 48 hours of receiving the item at drugx.sales01@outlook.com. We may request a photo of the damage before issuing a replacement or refund.

15. What if I receive an incorrect item?
Contact us immediately at drugx.sales01@outlook.com with the full description of the incorrect item, and we’ll resolve the issue promptly.

16. What if an item is missing from my order?
Check your order confirmation. If confirmed missing, email us within 48 hours. We may require a photo of the packaging for investigation.

17. What if a product is short-dated or expired?
Email us with the product details, and we’ll address the issue promptly.

Shipping and Delivery

18. What are your delivery options?

  • Free Delivery: Orders over £100 (excluding VAT).
  • Standard Delivery: £5 + VAT for orders under £100.
  • Next-Day Delivery: Available on all orders placed before 2 PM (Monday-Friday).

19. Can I track my order?
Yes! We offer real-time tracking via DPD Predict, including one-hour delivery windows and options to reschedule or nominate a safe place.

20. What if my delivery is delayed?
While we aim for timely delivery, delays may occur due to weather, road closures, or courier issues. We’ll keep you informed and resolve issues promptly.

23. What happens if I decline a delivery?
Declined deliveries may incur delivery, return, and packaging fees.

Policies and Legal

26. What are your terms and conditions?
Our full terms and conditions can be found here.

27. How is my personal information used?
We handle your data in accordance with our Privacy Policy.